Zunya Policies

Privacy Policy

Effective Date: August 13, 2025

At Zunya, a brand of Daha Fashion House Pvt. Ltd., we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and interact with our services.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, phone number, email address, shipping/billing address.
• Business Information: Shop name, GST number, and business address (if applicable).
• Transaction Details: Orders placed, payment details (processed securely via third-party payment gateways).
• Technical Information: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information for:

• Processing and delivering your orders.
• Providing customer support and responding to your queries.
• Sending updates, promotional offers, and product information (only if you have opted in).
• Improving our products, services, and user experience.
• Complying with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Logistics Partners : to deliver your orders.
• Payment Gateways : to process secure transactions.
• IT & Service Providers : for hosting, maintenance, and customer support.
• Legal Authorities : if required by law.

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (unless we are legally required to retain it).
• Opt-out of marketing communications.

6. Cookies

Our website/app may use cookies to improve user experience, track analytics, and remember your preferences. You can choose to disable cookies in your browser settings.

7. Third-Party Links

Our website/app may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website/app with the updated effective date.

Shipping Policy

We aim to ensure that your order reaches you quickly and safely.

Dispatch Timelines

• Same-Day Dispatch: Orders placed before 4:00 PM (IST) will be dispatched on the same business day.
• Next-Day Dispatch: Orders placed after 4:00 PM (IST) will be dispatched on the next business day.

Delivery Timeline

Delivery is estimated within 3 to 4 business days, depending on the customer's location and courier service availability.

Delivery Charges

• All shipping charges will be borne by the customer, including standard and express delivery.
• Shipping rates will be based on the charges provided by our courier partners.

Return to Origin (RTO) Policy

If an order is returned to us due to any of the following reasons:

• Damage caused during transit by the courier company.
• Incorrect or incomplete delivery address.
• Unavailability of the recipient.

We will review the issue on a case-by-case basis.

• In case of product damage during courier transit, please share clear images and an unboxing video within 24 hours of delivery.
• After verification, we will initiate a resolution, which may include reshipment or a credit note, at our discretion.

Replacement & Return Policy

We offer replacements only in the case of fabric damage or manufacturing defects.

Replacement Conditions

• You must inform us about the issue within 24 hours of delivery, along with clear images and an unboxing video.
• The original item must be sent back to us at the customer's expense.

Once the product is received and inspected by our quality team:

• If the damage is verified, you can choose to receive a credit note or a replacement.
• For replacements, the customer must place a new order and make payment again.
• Wallet credit or credit note will be processed only after quality inspection confirms the damage.

Important Notes

• No replacements will be processed for issues like change of mind or fabric feel.
• Returns will be credited in wallet within 2 to 3 working days after they are received and inspected by our quality team.
• All policies are applicable only if the product is returned in unused and original condition.

Refund & Cancellation Policy

Effective Date: August 13, 2025

At Zunya, a brand of Daha Fashion House Pvt. Ltd., we strive to provide our customers with high-quality fabrics and services. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are applicable.

1. Cancellation Policy

• Once an order is placed, it cannot be cancelled under any circumstances.
• Customers are advised to review their order details carefully before making payment.

2. Refund Policy

• We do not offer direct monetary refunds except in cases where:
  • The product is out of stock and cannot be shipped.
  • We are unable to fulfil the order due to unforeseen operational issues.
• In all other eligible cases (such as approved returns for damage), we will issue a credit note or wallet credit that can be used for future purchases.

3. Non-Refundable Situations

Refunds or credits will not be issued in the following cases:

• Change of mind after placing or receiving the order.
• Minor variations in colour, shade, or texture due to screen display differences.
• Failure to provide required unboxing video and images for damage claims.
• Fabric cut, altered, washed, or used after delivery.

4. Processing Timeline

• For approved refunds (in rare cases), the process may take 5 to 7 business days from the date of approval.
• For wallet credits or credit notes, processing will be done within 2 to 3 business days after the returned product is received and inspected.

Contact Us

If you have any questions or concerns about these policies, please contact us:

Zunya Support Team
Email: support@dahafashion.com
Call/WhatsApp: +91-9082065466

Business Address:

Daha Fashion House Pvt. Ltd.
102 B Wing, 1st Floor, Prime Plaza,
Opposite Prabhadevi Station,
Balaseth Mudurkar Marg,
Elphinstone, Mumbai 400013, India.